If you just need to reach to us with a technical question, an issue with your game or a pure curiosity-driven interest, please use on the following ways to communicate with us.
dice9.win operates on public blockchains. It means that anyone can see the transactions happening within the game, as well as crypto wallet addresses involved.
Unfortunately, the Internet is full of bad actors, especially when real funds are involved. Our team at dice9.win has worked out a set of simple rules that are aimed at keeping everyone secure and preventing scammers from getting advantage of our players. Before, during and after any interactions with support representatives, please remember that:
If you happen to speak with anybody pretending to be a dice9.win representative who violates the above rules, please halt the discussion immediately – chances are you talking to a scammer whose sole purpose is to steal your funds.
In order to help you with a request, we might ask you to send us a link to well-known blockchain explorer (like Etherscan.io) so that we can see which transaction you are talking about. Do not worry, this is totally safe: our games are provably fair, meaning that noone, including our support team and the engineers, is able to tamper with your games’ outcomes.
We might also ask for some generic information, like which dApp browser you are using or what version of web browser you are running.
We do appreciate dealing with issues is not fun: after all, your money are at stake. While we would try to do our job in the most professional and swift manner, there are certain red lines you are not support cross. That is, we will not tolerate the following:
We retain the right to ban anyone from our support channels and refrain from providing any help if the above rules are violated.
Please only contact us using one of the below channels: